Frequently Asked Questions
Everything you need to know about your Cello Electronics order, shipping, and technical support.
Where are Cello Electronics products manufactured?
Cello is a proud British brand. Many of our LED TVs and electronics are manufactured at our state-of-the-art production facility in County Durham, United Kingdom, ensuring high quality control and local jobs.
What is the standard delivery timeframe for my order?
We offer standard delivery within 3-5 working days across the UK mainland. Next-day delivery options are available for orders placed before 1:00 PM Monday through Thursday.
Do your TVs come with a manufacturer warranty?
Yes, all new Cello televisions come with a comprehensive 12-month manufacturer warranty. This covers parts and labor for any technical defects. Extended warranty options are also available at checkout.
What is your return policy if I am not satisfied?
We offer a 14-day 'no quibble' return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support PayPal and Klarna for flexible financing options.
How do I access technical support for my device?
Our UK-based technical support team is available via phone or email. You can also visit our support portal to download the latest firmware updates, user manuals, and troubleshooting guides for your specific model.