Returns and Refunds Policy
At Cello Electronics Ltd, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all of our high-quality electronic products. Please ensure items are returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Return
Log into your account or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Package Your Device
Carefully pack your item in its original box, ensuring all cables, remotes, and manuals are included to prevent restocking fees.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our technicians inspect the returned unit, we will process your refund back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing